Leeds Ball 2018 Statement

Leeds Ball 2018 Statement

 

We’re sorry

We know that there has been difficulty in purchasing tickets for this year's Leeds Ball and we're sorry for that. We also know that there may be a few unanswered questions so we’ll try and answer them here.

We’d like to thank everyone who has fed back via the Google Form, we have sent all feedback onto our Events Manager and they’ll be taking all your feedback to planning next year’s Ball and will be responding to anything that needs personal help.

 

Payment Problems

Technical issues and problems with the financial process meant that when we released tickets to the Priority list at 10am many of you couldn’t complete your purchase. The only way we could rectify this problem was to close ticket sales.

Once the problem had been rectified it was recommended that we released the ticket sales list in batches. This took place at 3pm, those who signed up to the mailing list first were sent the link in the first batch. Everyone on the list was sent the email before tickets sold out.  

Priority List

We realise there was some confusion over what it meant to be on the Priority list, as with previous years: 

  • Being on the Priority List does not guarantee you an Early Bird ticket (£29).
  • Being on the Priority List does not guarantee you a General Release ticket (£34)

Getting your name on the Priority List shows us that you’re interested in a ticket and meant you had access to tickets on sale before they publicly went on sale to the student body.

 

Early Bird Tickets

To offer our members the best price possible for Leeds Ball one-third of the allocation was Early Bird tickets. Once Early Bird tickets sold out we began selling tickets at the General Release price.  

 

Capacity

Leeds Ball is a really popular event, which unfortunately has a capacity of 6,000. Year on year the number of students wanting to attend the Ball grows and although we try to increase capacity as much as we can, there is a limit to how many we can safely hold.

 

FAQs

We’ve had some specific questions regarding tickets sales, hopefully these should answer any outstanding questions you have:

 

I was expecting my email at 9.30am but it arrived much later

Due to different mail servers taking longer to receive emails we sent the ticket link at 9.30am with tickets going on sale at 10am. We’re now aware that 30 minutes wasn’t enough of a delay for some emails to get through. Typically it seemed that students who used their leeds.ac.uk account received their email after 10am. This is likely to do with the screening emails go through.

 

I had Early Bird ticket in my basket all day, I just never got to successfully pay due to technical difficulties

We’re really sorry for the inconvenience the technical difficulties caused, we understand this process must have been frustrating. We’re looking into improving this process next year.

 

I was promised another email with a ticket link, but it didn’t get to me in time before the ball sold out.

Leeds Ball is a really popular event and unfortunately after all the tickets are bought there’s no more capacity at the event left. We’re sorry you couldn’t get a ticket this time around.

 

Why did I get 502 bad Gateway messages?

We’re sorry some people trying to buy Leeds Ball tickets may have seen this notification. On Friday 4 May we were experiencing a great deal of traffic due to the amount of unsuccessful payments going through our system. This generated 502 pages which halted the process of buying a ticket for Leeds Ball.

I bought a ticket I don’t need anymore, can I get a refund?

Unfortunately not, but you can re-sell your ticket on Twickets, our official ticket resale partner.

Twickets is a fan-to-fan ticket resale platform where the price of tickets is never more than the original face value. Their marketplace enables fans and events to trade tickets at face value for gigs, festivals, sport, theatre & arts. Their mission is to counter secondary sites that price real fans out of attending as well as harming the event industry. Twickets fully protects its users with a guarantee against fraud and overpricing and serves to steer fans away from the exploitative secondary ticketing platforms.

Sellers sell for free, and buyers pay a standard booking fee of 10% of the sold-for ticket price. Users must have a PayPal account to sell, and buyers can purchase with all major debit / credit cards as well as PayPal.

You can sell your Leeds Ball ticket here

Buying or selling tickets on any other platform is strictly prohibited.

 

Who can I talk to about my ticket purchasing experience?

We're keen to get feedback on your Leeds Ball ticket purchasing experience, fill in your feedback here. This feedback will be passed on to the Events Manager and used to shape next year’s ticket sales.

 

I've been charged for a Leeds Ball ticket but haven't received a confirmation

Confirmation emails can take up to 24 hours to come through. If you'd like us to check if your payment has gone through, please email LUU Events here with your name and order number.